Netviewer remote support Features
With Netviewer, you will save time, money, and frustration – a whole collection of features and options will help along the way.
- Pointer arrow
- Focus the attention of meeting participants on essential points with the pointer arrow. You’ll get to the point much faster!
- Remote control
- Control your customer’s computer. The quick and easy way to solve problems.
- Application selection
- Specify exactly which documents you would like to share on your screen. Control at the push of a button – you’re in the driving seat.
- Synchronized file transfer
- Drag and drop files and folders from one PC to another. Updates are installed in a flash.
- Reboot of participant PC
- Reboot the customer’s PC remotely. Netviewer restarts the session automatically.
- Monitor
- Have an overview of what’s going on. Check what the person at the other end sees on their screen.
- Whiteboard
- Sketch out your proposals as you would on a flipchart. Use different markers to highlight specific parts.
- VoIP audio transmission
- Save on phone calls and transmit sound on the internet as well.
- Video transmission
- Show your face! With the video function you can look your opposite number in the eye – live and in colour. Can be used right away without any installation.
- Chat
- A brisk, secure exchange of information via the web instead of expensive phone calls.
- Profile manager
- Pre-define session settings for particular meeting scenarios. This way, your colleagues only use the functions they really need.
- Session recording function
- Make a recording of your meetings that can’t be modified and make them available for subsequent training.
- Plug-ins
- Integration of Netviewer into different standard applications.
- Billing module
- Assess support services at the push of a button. All session data is displayed in Microsoft Excel – providing a clear breakdown for your financial reports.
- Robust technical allrounder
- Runs on all Windows platforms from Windows 98 to Windows Vista; no installation or plug-ins required; no changes to the operating system; firewall compatible (HTTP tunneling via Port 80).
- Language versions:
- DE, EN, FR, IT, ES, PL, NL