Netviewer remote Support and web collaboration

Stay close to your customers. Even if you’re far away.

Have a hotline that is truly hot: Netviewer makes it easy. As soon as a customer calls, your supporter will be right where he needs to be to find the problem, remove it – and avoid long explanations and misunderstandings. This reduces time spent providing support, gives the customer greater confidence, and releases your employees for other tasks. Another advantage: Netviewer runs completely without installation or user training. That is how straightforward support can be!

It’s like having on-site support: Areas of application

	Software support
	Handling complete business processes (such as payment and bank transactions)
	Help filling out forms and applications (insurances, for example)
	Technical support

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Useful features

Pointer: “Point” as if you were there

A blinking pointer shows the other person what to do.

Remote control: As much support as your customer would like

The customer can grant support personnel remote control rights and retract them again by pressing the F11 key.

Flexible direction of viewing: See and be seen

You can reverse the direction of viewing at any time with a simple click.

Security, one bit at a time

	Sensitive data stays in good hands You and your customers can rely on Netviewer’s three-level security.
	Security in black and white Netviewer has been granted OPDV approval from German savings banks and a security certificate from Fraunhofer Institut SIT.
	Follow the lead of others Netviewer in use at more than 200 banks

Product Overview