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Stay close to your customers. Even if you’re far away.
 

Have a hotline that is truly hot: Netviewer makes it easy. As soon as a customer calls, your supporter will be right where he needs to be to find the problem, remove it – and avoid long explanations and misunderstandings. This reduces time spent providing support, gives the customer greater confidence, and releases your employees for other tasks. Another advantage: Netviewer runs completely without installation or user training. That is how straightforward support can be!

It’s like having on-site support: Areas of application
bulletSoftware support
bulletHandling complete business processes (such as payment and bank transactions)
bulletHelp filling out forms and applications (insurances, for example)
bulletTechnical support

more information...

Useful features

Pointer: “Point” as if you were there

A blinking pointer shows the other person what to do.

Remote control: As much support as your customer would like

The customer can grant support personnel remote control rights and retract them again by pressing the F11 key.

Flexible direction of viewing: See and be seen

You can reverse the direction of viewing at any time with a simple click.

 

Security, one bit at a time

bulletSensitive data stays in good hands
You and your customers can rely on Netviewer’s three-level security.
bulletSecurity in black and white
Netviewer has been granted OPDV approval from German savings banks and a security certificate from Fraunhofer Institut SIT.  
bulletFollow the lead of others
Netviewer in use at more than 200 banks

Product Overview

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News
  • Netviewer Receives Frost & Sullivan Award for Business Development Strategy Leadership.

    Netviewer, Europe’s leading provider of web collaboration solutions, has received one of the coveted Frost & Sullivan Awards. The award in the ‘Business Development Strategy Leadership 2007’ category recognizes Netviewer as an organization which has distinguished itself in its sector by demonstrating exceptional business development, excelling in the creation of products and services that are perfectly tailored to the needs of its target groups.
     

  • Netviewer Placed in Visionaries Quadrant in Gartner Magic Quadrant for Web Conferencing 2007

    Technology analyst firm Gartner Inc. has evaluated and placed Netviewer GmbH in the Visionaries Quadrant within its Magic Quadrant for Web Conferencing 2007.
     


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