Have a hotline that is truly hot: Netviewer makes it easy. As soon as a customer calls, your supporter will be right where he needs to be to find the problem, remove it – and avoid long explanations and misunderstandings. This reduces time spent providing support, gives the customer greater confidence, and releases your employees for other tasks. Another advantage: Netviewer runs completely without installation or user training. That is how straightforward support can be!
It’s like having on-site support: Areas of application | Software support |
| Handling complete business processes (such as payment and bank transactions) |
| Help filling out forms and applications (insurances, for example) |
| Technical support |
Useful featuresPointer: “Point” as if you were thereA blinking pointer shows the other person what to do. Remote control: As much support as your customer would likeThe customer can grant support personnel remote control rights and retract them again by pressing the F11 key. Flexible direction of viewing: See and be seenYou can reverse the direction of viewing at any time with a simple click. 
|
Security, one bit at a time
|
